News

Big4 Swan Hill now Open for Business

The following article was published by the Swan Hill Rural City Council as a Business Snapshot in their regular online newsletter. 

Linley Morgan and her husband Daniel relocated from North Western Australia approximately 3 years ago. The move was prompted so they could spend more time with their young family. Max aged 7 years, Archer 4 years and Jasmine 1 year are living every child’s dream, life in a caravan park with a pool, water park and a constant stream of new friends. That was until all Victorian Caravan Parks were ordered to close (with the exemption of essential workers) in March. Linley however, received great news this week as the park can now open from the 1 June 2020 and we had a quick chat to get a snapshot on the business.

What have you been doing whilst the park was closed?

Lots. We are doing work on the cabins and we are so excited that we can host guests again! In the early stages of the closure, most of our time was taken up communicating with our customers. There was managing all the bookings that we couldn’t honour due to having to close.

That must have been hard?

Our customers were amazing, they were really understanding of the situation and almost everyone just changed the dates of their booking. We had planned a family holiday ourselves to go back to WA and I had a really negative experience with the accommodation provider, so I was really aware of how important it was to manage our customers anxiety and needs.

Are you taking bookings now?

The phones haven’t stopped and we are lucky enough to have ensuites for vans. Booking for the June school holidays normally comes a little later, however everyone is booking early. We were worried that people wouldn’t want to holiday, but that’s not the case and they all seem to understand that their holiday will be a little different due to some of the social distancing and hygiene practices we have in place.

What practices are you putting in place?

We have had really good direction from Vic Parks as our membership based industry association. Like most other businesses we have a cleaning regime and are marking out spaces so people can manage social distancing. The water park has the all clear to operate, bike and cart hire is fine and we are just finalising how we manage the jumping pillow.

It’s such good news that our tourism industry can get back to business. How can we help you?

The ‘support local business’ campaign also applies to us. Invite your friends and family to visit Swan Hill as our tourism industry needs your support. Share business posts on social media, or do everything you can to be a good ambassador for the region. We could have moved anywhere in Australia when looking for a caravan park, but we chose Swan Hill as we love it here, and we want more visitors to enjoy this beautiful part of the state.

COVID-19 Update from Big4 Swan Hill

23/03/2020

As you are aware, the impact of the Corona Virus is moving rapidly and we are working with the state and national government bodies to adhere to the directives they are now giving to all Australians.

Please see the latest media release from the Victorian Government.

We have been operating as a family-run business for many years now and see all of the guests of Big4 Swan Hill as an extension of our own family. This is an unusual time for us all and one we have never experienced before. We want to share our love and support to everyone and know through hard times, family will remain strong. We will keep n contact through this time just to check-in to make sure you are OK.

Please contact us if you hold a current booking and wish to change to an alternative date or cancel the booking. Our staff are ready to help you with any query.

Dan and Linley Morgan and the team at Big4 Swan Hill

COVID-19 Update for Guests

 

Our Managers here at Big4 Swan Hill are closely monitoring the global situation with regards to COVID-19 and actively taking steps to mitigate any risk to our staff and guests.

We value the trust and loyalty of our guests and are available to answer any queries regarding upcoming stays and events.

Following is a summary of some of the extra safety measures we are currently implementing:

 

Safeguarding staff and guests

We will continue to work closely with local health authorities while strictly adhering to advice from both the World Health Organisation and our local and national government bodies. At the moment the park is open as usual.

Our top priority is making sure our guests and staff members feel safe and secure at our park. To ensure this, our consulting industry experts have advised the following changes to our already rigorous cleaning regimes:

  • Everyone, including guests and team members, has easy access to health stations with medicated soap and temperature readers.
  • All public areas are regularly and thoroughly cleaned to the highest standards, paying special attention to high-touch areas such as door handles, railings, taps, etc.
  • Ongoing training is occurring daily to ensure team members can provide accurate information and updates to our guests.

 

We also appreciate the requirement for social distancing and have implemented a new process for express check-ins eliminating the need to wait in line to check in.

 

Book with confidence

Given the exceptional circumstances we currently face; we are offering extra flexibility and support for all new bookings made directly with us.

If you need to make or adjust a reservation, please contact us either by calling or emailing:

  • 1800 990 389
  • stay@big4swanhill.com.au

 

Business as usual

At Big4 Swan Hill we are committed to welcoming you to our park. Whether you are planning to travel now or in the future, you can expect to receive the same exceptional service and attention to detail that our guests always experience.

We do ask that all guests use common sense and do not come and stay if you or any of your group are not well or experiencing flu-like symptoms.

 

We look forward to welcoming you to Big4 Swan Hill soon.

 

The team at Big4 Swan Hill

Did You Know?

 

Did you know these interesting facts about Swan Hill?

  • Swan Hill is situated in northwest Victoria, on the south bank of the Murray River downstream from the junction of the Loddon River.
  • Swan Hill earned its name when explorer Major Thomas Mitchell camped here in 1836 and was kept up all night by the noisy swans roaming about.
  • The 2016 census  lists the population of Swan Hill as 10,905.
  • Landmarks in the town centre include the clock tower opposite the post office, the elegant town hall (built in 1935), and the garden of conifers which surround the war memorial along the centre of McCallum Street.

 

  • The Burke and Wills expedition reached Swan Hill on Thursday, 6 September 1860 on their journey across Australia from Melbourne to the Gulf of Carpentaria. They made Camp XV (their fifteenth camp out of Melbourne) in the police paddock on the banks. of the Murray River in an area that is now Riverside Park.
  • The Burke & Wills Tree, located in Curlewis Street, is a Moreton Bay fig tree planted in 1860 to commemorate the expedition of the famous explorers. It is believed to be the largest tree of its kind in Australia.

 

  • The Murray River road bridge over the Murray River connects McCallum Street in Swan Hill to the Swan Hill Road in Murray Downs in New South Wales. The bridge is listed on the New South Wales State Heritage Register. The bridge was built in 1896.

 

  • At the Swan Hill railway station you will find a blue fibreglass sculpture of a giant Murray Cod which was a former movie prop and gifted to the town.

 

Swan Hill Murray Cod

  • One of the most popular tourist attractions in town is the Pioneer Settlement, situated at the junction of the Murray and Little Murray Rivers. This settlement recreates the atmosphere of a pioneer river port town.

 

Swan Hill Pioneer Settlement

  • In 1853 the first paddle steamers reached Swan Hill. In September 2003, 150 years later, a fleet of boats, including replicas of the first two, re-enacted the journey from Goolwa (SA) to Swan Hill. To commemorate the event, the Pioneer Settlement commissioned a series of bollards to be painted and placed at various points between Swan Hill and Robinvale.

 

Book your accommodation now and come and visit Swan Hill.

 

Stay 5 Pay 3 Midweek in August

Stay for 5 nights midweek at BIG4 Swan Hill during August and only pay for 3 nights!

There is sure to be something for you to enjoy in the Swan Hill region, no matter what your taste or interest. In fact, with a range of major attractions to choose from, you’re truly spoilt for choice. We have the Pioneer Settlement, Olsen’s Pheasant Farm, Flying Catalina Museum, Lake Boga Observatory, Swan HIll Gallery, Murray Downs Golf Course and much more….

  • Stay between 21st of July 2019 and 5th of September 2019For stays between Sunday and Thursday nights

    Stay 5 nights and Pay for 3 nights

    Includes 5 people

We look forward to seeing you in the park.

Big4 Swan Hill has a New Look Brand

We are so excited about our new brand for the park. We will still be delivering our same exceptional service but our new brand is a true representation of who we are and how fresh, clean and inviting our park is.

The inspiration for the new brand has come from the Swan Hill destination and the growth in popularity of caravan and camping across Australia. Being a Big4 park gives our guests confidence we are meeting the Big4 standards by providing exceptional holiday experiences for all guests.

Continue reading “Big4 Swan Hill has a New Look Brand”