COVID-19 Update for Guests

 

Our Managers here at Big4 Swan Hill are closely monitoring the global situation with regards to COVID-19 and actively taking steps to mitigate any risk to our staff and guests.

We value the trust and loyalty of our guests and are available to answer any queries regarding upcoming stays and events.

Following is a summary of some of the extra safety measures we are currently implementing:

 

Safeguarding staff and guests

We will continue to work closely with local health authorities while strictly adhering to advice from both the World Health Organisation and our local and national government bodies. At the moment the park is open as usual.

Our top priority is making sure our guests and staff members feel safe and secure at our park. To ensure this, our consulting industry experts have advised the following changes to our already rigorous cleaning regimes:

  • Everyone, including guests and team members, has easy access to health stations with medicated soap and temperature readers.
  • All public areas are regularly and thoroughly cleaned to the highest standards, paying special attention to high-touch areas such as door handles, railings, taps, etc.
  • Ongoing training is occurring daily to ensure team members can provide accurate information and updates to our guests.

 

We also appreciate the requirement for social distancing and have implemented a new process for express check-ins eliminating the need to wait in line to check in.

 

Book with confidence

Given the exceptional circumstances we currently face; we are offering extra flexibility and support for all new bookings made directly with us.

If you need to make or adjust a reservation, please contact us either by calling or emailing:

  • 1800 990 389
  • stay@big4swanhill.com.au

 

Business as usual

At Big4 Swan Hill we are committed to welcoming you to our park. Whether you are planning to travel now or in the future, you can expect to receive the same exceptional service and attention to detail that our guests always experience.

We do ask that all guests use common sense and do not come and stay if you or any of your group are not well or experiencing flu-like symptoms.

 

We look forward to welcoming you to Big4 Swan Hill soon.

 

The team at Big4 Swan Hill