Booking Terms & Conditions


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Reception Hours

9am – 5pm (7pm during Peak/Holiday times)


Booking Terms & Conditions

Changes and Cancellation COVID-19

The following booking policy applies to bookings made between 19 March 2020 and 30 June 2020, for arrival prior to 31 July 2020. Please contact the park for further details.

Customers who book a break with BIG4 Swan Hill will be able to change their booking up to 72 hours prior to arrival. On request, customers will be offered the option to amend their booking or receive a credit to use at that Park for up to 12 months. Any difference in booking value will need to be paid.

Changes and Cancellations Standard

Changes and Cancellation: Changes and cancellations for stays during high season must be made more than [60] days prior to arrival. If a cancellation is within [60] days of arrival the payment is forfeited. Cancellations at other times can be made up to 9am on the day prior to arrival. An administration fee of $20 will be charged on all cancellations.Guests who fail to arrive on the designated day will forfeit the cost of their deposit. There is no refund for early departures.

Deposits and Payments

A one night deposit is required at time of booking.

Balance of payment is required on arrival (cash or credit card only, cheques not accepted on arrival)

Credit Card Usage

A credit card deposit is required at the time of booking. The Park will process the charge against your credit card and send confirmation to the email address supplied.

A credit card must be produced in the name of the person staying at the Park on check in. Any damage caused may be charged against that card. If no credit card is available a cash bond will be taken

Additional Charges

Any additional charges such as kiosk, activities, cleaning charges or damage charges incurred during your stay will be charged to your card held on file at the conclusion of your stay.

Smoking is not permitted any time in any accommodation or public buildings. If smoke is detected in your cabin cleaning fee of $200 will be charged to your credit card.

In the event of guests causing damage to accommodation or any part of the fittings and furniture, same shall be repaired to the satisfaction of the owner and charged to your credit card. A cleaning fee will be charged where cabins are left in an inappropriately dirty condition.

All keys must be returned to reception on checkout. Keys that are lost or damaged will incur a $20 replacement fee.

Other Booking Conditions

A minimum stay applies between Christmas and New Year (7), Easter (4), and during long weekends (3).

Special requests are on request basis only and are not guaranteed at the time of booking. Please contact the Park for confirmation.

Cabin prices are generally based on 2 guests only; additional guests will be an extra charge.  There is no charge for children under 2 years old.

Park Management reserves the right to relocate (within the category specified) or cancel any booking at its discretion.

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credit