The following article was published by the Swan Hill Rural City Council as a Business Snapshot in their regular online newsletter.
Linley Morgan and her husband Daniel relocated from North Western Australia approximately 3 years ago. The move was prompted so they could spend more time with their young family. Max aged 7 years, Archer 4 years and Jasmine 1 year are living every child’s dream, life in a caravan park with a pool, water park and a constant stream of new friends. That was until all Victorian Caravan Parks were ordered to close (with the exemption of essential workers) in March. Linley however, received great news this week as the park can now open from the 1 June 2020 and we had a quick chat to get a snapshot on the business.
What have you been doing whilst the park was closed?
Lots. We are doing work on the cabins and we are so excited that we can host guests again! In the early stages of the closure, most of our time was taken up communicating with our customers. There was managing all the bookings that we couldn’t honour due to having to close.
That must have been hard?
Our customers were amazing, they were really understanding of the situation and almost everyone just changed the dates of their booking. We had planned a family holiday ourselves to go back to WA and I had a really negative experience with the accommodation provider, so I was really aware of how important it was to manage our customers anxiety and needs.
Are you taking bookings now?
The phones haven’t stopped and we are lucky enough to have ensuites for vans. Booking for the June school holidays normally comes a little later, however everyone is booking early. We were worried that people wouldn’t want to holiday, but that’s not the case and they all seem to understand that their holiday will be a little different due to some of the social distancing and hygiene practices we have in place.
What practices are you putting in place?
We have had really good direction from Vic Parks as our membership based industry association. Like most other businesses we have a cleaning regime and are marking out spaces so people can manage social distancing. The water park has the all clear to operate, bike and cart hire is fine and we are just finalising how we manage the jumping pillow.
It’s such good news that our tourism industry can get back to business. How can we help you?
The ‘support local business’ campaign also applies to us. Invite your friends and family to visit Swan Hill as our tourism industry needs your support. Share business posts on social media, or do everything you can to be a good ambassador for the region. We could have moved anywhere in Australia when looking for a caravan park, but we chose Swan Hill as we love it here, and we want more visitors to enjoy this beautiful part of the state.